Customer Contacts as Opportunities | Al's Topics

(For hundreds of ideas on how to create Moments of WOW, pick up my brand new book, Beyond WOW by going to Beyond WOW.) Two years ago I stayed in a luxury hotel in Miami with a corner ocean view room. I paid $179 for a one-night stay and my ... If I cannot arrange transportation with the shuttle, we can get you to the airport by taxi or private car. Let me check on that and I'll call you right back.” This response would have made the Moment of Truth a Moment of Mediocrity ...